We value your Compliments & Complaints as this helps us to improve our services. Please contact us in the first instance as we will listen and work with you to find a resolution.
If we have been unable to find a resolution The NDIS Quality and Safeguards Commission monitors all NDIS service providers in Australia and that includes taking charge of complaints.
If you are unsatisfied with Ahanacare or any other provider that you are receiving supports/services from you can find out more by visiting the NDIS Commission website www.ndiscommission.gov.au or call 1800 035 544.
Information about How to make a complaint
Samantha Jenkinson been appointed as Commissioner for The NDIS Quality & Safeguards Commission offices in Western Australia
They are based at: Level 1, 200 St Georges Terrace Perth WA 6000
They can be accessed online by following the link: https://www.ndiscommission.gov.au/about/complaints
Further Information
If you need an Interpreter
Please call 131 450 or visit www.tisnational.gov.au.
If you are deaf, or have a hearing or speech impairment, contact the Quality and Safeguarding Commission through the National Relay Service.
For more information, visit www.relayservice.gov.au contact the Helpdesk on 1800 555 660
Other Statutory Agencies in Western Australia
Western Australia Consumer Protection
- Telephone: 08 6552 9596, or 1300 30 40 54
- Email: consumer@dmirs.wa.gov.au
- Website: commerce.wa.gov.au/consumer-protection
Commonwealth Ombudsman
- Telephone: 1300 362 072
- Email: ombudsman@ombudsman.gov.au
- Website: ombudsman.gov.au
Health and Disability Service Complaints Office, an independent and Impartial Statutory Complaints Authority in WA has been superseded in regard to complaints relating to Disability Providers:
HaDSCO
Complaints and enquiries line: (08) 6551 7600
Free call from landlines: 1800 813 583
Fax: (08) 6551 7630
Email: enquiries@hadsco.wa.gov.au
Postal address: GPO Box B61, Perth, WA 6838.
Office address: Level 2, 469 Wellington Street, Perth, WA 6000
What if I still have concerns?
If we have been unable to find a resolution The NDIS Quality and Safeguards Commission monitors all NDIS service providers in Australia and that includes taking charge of complaints.
If you are unsatisfied with Enable Care West or any other provider that you are receiving supports/services from you can find out more by visiting the NDIS Commission website www.ndiscommission.gov.au or call 1800 034 544.
Information about How to make a complaint
Samantha Jenkinson been appointed as Commissioner for The NDIS Quality & Safeguards Commission offices in Western Australia
They are based at: Level 1, 200 St Georges Terrace Perth WA 6000
They can be accessed online by following the link: https://www.ndiscommission.gov.au/about/complaints
FURTHER INFORMATION
If you need an Interpreter
Please call 131 450 or visit www.tisnational.gov.au.
If you are deaf, or have a hearing or speech impairment, contact the Quality and Safeguarding Commission through the National Relay Service.
For more information, visit www.relayservice.gov.au contact the Helpdesk on 1800 555 660
Other Statutory Agencies in Western Australia
Western Australia Consumer Protection
Telephone: 08 6552 9596, or 1300 30 40 54
Email: consumer@dmirs.wa.gov.au
Website: commerce.wa.gov.au/consumer-protection
Commonwealth Ombudsman
Telephone: 1300 362 072
Email: ombudsman@ombudsman.gov.au
Website: ombudsman.gov.au
Health and Disability Service Complaints Office, an independent and Impartial Statutory Complaints Authority in WA has been superseded in regard to complaints relating to Disability Providers:
HaDSCO:
Complaints and enquiries line: (08) 6551 7600
Free call from landlines: 1800 813 583
Fax: (08) 6551 7630
Email: enquiries@hadsco.wa.gov.au
Postal address: GPO Box B61, Perth, WA 6838.
Office address: Level 2, 469 Wellington Street, Perth, WA 6000